Delete your Suppa account

This page explains how to delete your account in Suppa: Meal Planner, the meal-planning app from Suppa LLC, and what happens to your data when you do. You can delete your account yourself, in the Suppa app or on suppa.cooking, without contacting us.

In the Suppa app

1. Tap your photo in the top corner of any tab to open Settings.
2. Tap your name at the top of Settings to open Account.
3. Tap Delete Account, then confirm twice.

On the web

1. Sign in at suppa.cooking with the account you want to delete. This works in any browser, on a phone or a computer, so you don't need the app installed.
2. Open You and go to the bottom of the page.
3. Choose Delete account, type DELETE, and confirm.

Accounts that use Sign in with Apple

Apple has to approve deleting an account that uses Sign in with Apple, and Suppa can currently get that approval only in the Suppa iPhone app. Delete these accounts from the iPhone app, using the steps above. Anywhere else, including on the web, Suppa stops and asks you to use the iPhone app. If you don't have the iPhone app, ask us by email instead, as described next.

If you can't use the app or the website

Email privacy@suppa.cooking and ask us to delete your account. Send it from the email address on your account if you can. If you signed in with Apple and chose Hide My Email, you can't send from that address, so write from any address you use and tell us the account uses Sign in with Apple. We may need to confirm that the account is yours first.

What happens when you delete

You're signed out on every device right away and the account stops working. About 30 days later, an automated purge permanently deletes the account and its data. Deleting can't be undone.

If you own a shared plan, it's deleted for everyone in it, so let the other members know first.

What gets deleted

• Your profile and food preferences, including allergies and diets
• Your saved recipes, recipe books, and the recipe photos you uploaded
• Your meal plans and grocery lists
• Your cooking sessions
• Your ratings, notes, and dinner photos
• Meals Suppa picked that you swapped away or removed
• What Suppa remembers about you (memory notes)
• Your Assistant conversations, including the photos and files you attached
• Your Kroger connection, saved grocery shopping preferences, and Kroger basket records
• Your ChatGPT connection, which stops working as soon as you delete
• App feedback you sent, and your subscription records
• Your place on the Android waitlist, if you joined it with the same email address

What's kept

• The text of recipes you created or imported, with no link to your account.
• Grocery lists in a shared plan that someone else owns. They stay with that plan.
• Reports about your account or something you shared. Each report, and the copy saved with it, stays private to Suppa's moderators and is purged 90 days after it was made.
• A copy of app feedback you sent that was filed in our issue tracker. We don't add your email address to it, but it keeps what you wrote, so anything you typed into the feedback stays.
• Product analytics events and AI request records, for up to seven years, as described in section 4 of our Privacy Policy. AI request records made during an earlier, limited debugging period also hold the conversation text of those requests until we delete them.
• Payment and tax records that Apple, Stripe, Link, and RevenueCat keep as the law requires.
• Anything your friends already saw or saved, and items already added to your Kroger cart.
• Copies that other companies keep under their own terms. These include what Kroger and Instacart hold, ad measurement reports that AppsFlyer or ad networks received, what OpenAI keeps from ChatGPT conversations where you used Suppa, and cookbook photos and text sent to TypeSafe for import. Our Privacy Policy describes each one. To ask AppsFlyer to delete its reports, email privacy@suppa.cooking.

Subscriptions

Deleting your account cancels only a plan you bought on suppa.cooking. Cancel any other subscription yourself, before or after you delete, so it doesn't renew.

• Bought on suppa.cooking: cancelled when you delete your account, so it stops renewing. The rest of the current period isn't refunded.
• Bought in the iPhone app (App Store): not cancelled. On your iPhone, open Settings, tap your name, then Subscriptions, and cancel Suppa.

Before you delete

Deleting can't be undone, so save what you want to keep first.

• Your account data: sign in on the web, open You, and choose Download your data. The file has your saved recipes with their ingredients and steps, your notes, your meal plan with the meals on your grocery list, and the grocery items you added or checked off, along with your settings and history. It isn't a full backup: it leaves out Assistant conversations, photos, and the grocery list of a shared plan, and it may not name every meal on your plan. Save anything else you want to keep yourself before you delete. If you own a shared plan, that includes anything from it, since deleting your account deletes it for everyone.
• A recipe to read or print: open it in the Suppa app, tap the share button, and choose Share as PDF if Suppa asks. Then save the PDF somewhere you'll keep it, such as the Files app, and check that it opens before you delete. The PDF doesn't include the recipe's other photos, so save those separately.
• Anything else: email privacy@suppa.cooking and ask for a copy before you delete.

Delete some data and keep your account

You don't have to delete your account to remove things. In the app you can remove recipes from your recipe book, delete Assistant conversations and memory notes, and make a rating private so friends no longer see it. To remove your Kroger connection without deleting your account, email privacy@suppa.cooking.

Questions? Email support@suppa.cooking. See also our Privacy Policy and Support pages.