Help Center

Support

Need help with Suppa? Here is how to get in touch and manage your account.

Contact Us

For questions, feedback, or issues with the app, reach out to our support team:

We aim to respond within two business days.

Account Deletion

You can delete your account at any time, in the app or on the web. Delete your Suppa account has the full details, including what's kept.

In the app:

Tap your photo in the top corner of any tab to open Settings.
Tap your name to open Account.
Tap Delete Account, then confirm twice.

On the web: sign in at suppa.cooking, open You, and choose Delete account at the bottom of the page.

If your account uses Sign in with Apple, delete it from the Suppa iPhone app. Apple has to approve the deletion, and Suppa can currently get that approval only there. If you don't have the iPhone app, email privacy@suppa.cooking from any address you use, say the account uses Sign in with Apple, and ask us to delete it.

Account access is disabled and sessions are revoked immediately. Permanent purge completes within 30 days and removes:

Your profile and preferences
All saved recipes and your recipe book
Your meal plan and grocery lists
Cooking session history
AI assistant conversations and memory
Feedback and ratings

If you are the owner of a shared plan, deleting your account will also delete the shared plan for all members. Please notify other members before proceeding.

Deleting your Suppa account cancels a plan you bought on suppa.cooking. It does not cancel an App Store subscription: cancel it separately in your iPhone's subscription settings to prevent renewal. Account deletion is irreversible; request a copy of your data before deleting your account if you want to keep it.

Data Export

To download a copy of your data, sign in at suppa.cooking, open You, and choose Download your data. The file has your saved recipes with their ingredients and steps, your notes, your meal plan with the meals on your grocery list, and the grocery items you added or checked off, along with your settings and history. It isn't a full backup: it doesn't include your Assistant conversations, your photos, or the grocery list of a shared plan. For a copy of a recipe to read or print, open it in the Suppa app, tap the share button, choose Share as PDF if Suppa asks, and save the PDF somewhere you'll keep it, such as the Files app. The PDF doesn't include the recipe's other photos. You can also request a copy by emailing privacy@suppa.cooking from the email address associated with your account. We may need to verify your identity before providing your data.

You can also export your data programmatically via the API endpoint GET /api/profile/export with a valid authentication token.

Frequently Asked Questions

How does Suppa use AI?

Suppa uses AI (Anthropic Claude, Google Gemini, and OpenAI) to generate meal plans, recipes, and supporting recipe assets based on your preferences. The app asks before first sharing information with these providers. You can withdraw or restore consent under Settings → AI Data Sharing. AI-generated content is provided for convenience and should be reviewed before use, especially if you have allergies or dietary restrictions.

Is my data shared with third parties?

Your data is shared only with the services needed to run Suppa (database hosting, AI providers, error tracking). We do not sell your data or use it for advertising. See our Privacy Policy for details.

I already pay for Suppa outside the App Store. Should I purchase again?

No. If Suppa verifies active paid access that was not purchased through the App Store, the paywall does not offer another Apple purchase or Restore Purchases. Use the Support link shown there if your access looks wrong so we can investigate without creating a duplicate charge.